Keith, you are never going to experience the response time or get the answers that will make you completely satisfied - so I would temper your expectations. We all have lives. I have been attending to PT/IPS business for 10 of the last 11 hours, and I just got around to this thread.
I can tell you this - that as much as we would all like instant and personal attention to all our individual concerns, this is not the job the Directors signed on for. There are many things in the works to improve the communication between the BOD and the Members. And there are other items that also need attending to. So please, back off a bit, chill out, and give them a little bit of breathing room.