Issue with RPS

[beliz1985 37]

I placed an order with Rarepalmseeds.com yesterday and didn't receive any confirmation/receipt email. I was 100% sure, that my email was correct. Checked my 'spam' - nothing as well. 

Anyone else has had this problem before? 

[cristi 22]

I always have received the confirmation few moments after placing a command.

Edited June 16, 2018 by cristi

[beliz1985 37]

I placed another order just after it, thinking i had made mistakes... Double checked.. Done.. No confirmation again. I emailed them, should probably wait till Monday. See what they say, if they say anything at all lol 

[TexasColdHardyPalms 2,501]

Its the weekend over there. I have had confirmations postponned until early monday. Totally understandable.  

[beliz1985 37]

Ok, let's wait

They should include that info in their Q&A section :) 

[palmad Merc 402]

I placed an order for dypsis baronii (black petiole) the response email came through the next day.

You'll get one Monday Germany time.

Several days later, you'll receive an email conformation that a transaction has been made through "Saferpay"

Then a few days later receive an email stating they are in the process of getting documents ready and packing seed's, and will email you with tracking number.

This is the stage I'm at now with mine.

I feel the anticipation of waiting for the seed's are just as exciting as growing them!

 

[beliz1985 37]

Wow, I think they are improving cos last time I bought I received only confirmation/receipt. Nothing after. Nothing when money taken, nothing when dispatched, no tracking numbers. I had to email them for the tracking # - no reply. After 6 weeks I emailed them again, cos my seeds hadn't arrived. They emailed me almost straight away with: your seeds have been lost, we'll dispatch them again ASAP, and they sent me a tracking number. No issues after on. 

I wish it was possible to create/have an ccount. Log in, see, track etc...less fuss

[palmtreesforpleasure 326]

Been Buying of them for years, always got my seed

regards

Colin

[Jamesasb 94]

I has the same problem but  they dont process duplicate orders though so dont worry. I just waited and mine arrived

[beliz1985 37]

RPS replied me:

"Unfortunately we are having technical problems at 
the moment so that the forwarding of the orders and the receipt of the 
confirmations is delayed- Can you please wait a bit longer - I am sure 
you will receive a confirmation eventually." 

[beliz1985 37]

On 16/06/2018, 16:55:31, palmad Merc said:

I placed an order for dypsis baronii (black petiole) the response email came through the next day.

You'll get one Monday Germany time.

Several days later, you'll receive an email conformation that a transaction has been made through "Saferpay"

Then a few days later receive an email stating they are in the process of getting documents ready and packing seed's, and will email you with tracking number.

This is the stage I'm at now with mine.

I feel the anticipation of waiting for the seed's are just as exciting as growing them!

 

Transaction has been made but no emails about it. Maybe you're talking about tropicalpalmseeds.com?

[palmad Merc 402]

No "Rare palm seed's"

You should receive an invoice, and they are in the process of sending them 

Once they do they will email you a tracking number.

That's the stage I'm at now.

I ordered my seeds on the 1st of June!

[PalmMom007 59]

I’m still waiting for a reply! You will be waiting a long time. I did receive my seeds, but took awhile and some were no good! I’m just looking for a reply back, good business?