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IPS Contact Info


jaybo
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I tried contacting IPS at info@palms.org but that is now an invalid address.  I tried from multiple accounts with the same result.  How can I reach IPS?

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info@palms.org has been our address for a very long time. I just asked and the management company is getting mail there. Do you have an error code? Did it bounce? Did you manually enter the address or click on a link? 

Len

Vista, CA (Zone 10a)

Shadowridge Area

"Show me your garden and I shall tell you what you are."

-- Alfred Austin

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Below is a copy of one of the failures:

 

Message-ID <10731542.438589.1566335955573@sonic316.consmr.mail.bf2.yahoo.com>
Date Tue, 20 Aug 2019 21:19:15 +0000
From MAILER-DAEMON@yahoo.com
To ostaffe@yahoo.com
Subject Failure Notice
Authentication-Results mta4047.mail.gq1.yahoo.com; dkim=pass (ok) header.i=@yahoo.com header.s=bounce; spf=none smtp.mailfrom=@sonic316-12.consmr.mail.bf2.yahoo.com; dmarc=pass(p=reject sp=NULL dis=none) header.from=yahoo.com;
Received from sonic.gate.mail.ne1.yahoo.com by sonic316.consmr.mail.bf2.yahoo.com with HTTP; Tue, 20 Aug 2019 21:19:15 +0000
Return-Path <>
X-Apparently-To: ostaffe@yahoo.com; Tue, 20 Aug 2019 21:19:16 +0000
Return-Path: <>
Authentication-Results: mta4047.mail.gq1.yahoo.com;
dkim=pass (ok) header.i=@yahoo.com header.s=bounce;
spf=none smtp.mailfrom=@sonic316-12.consmr.mail.bf2.yahoo.com;
dmarc=pass(p=reject sp=NULL dis=none) header.from=yahoo.com;
Received-SPF: none (domain of sonic316-12.consmr.mail.bf2.yahoo.com does not designate permitted sender hosts)
X-YMailISG: r5b.YBsWLDu1BQYcfPzCkf8IDtxda.9V2ayaS88CDBecWq6n
R5GrY_yWgxrVqy6bC0ZZrWCOWr6Ajj0tu8nDheC0TMAv9c57WZJVVADvRFkY
Hsyg144eFmX_NZN.RGhNW73pHrY6TvOOFujthQQt5M6bcvY9rNPr0J1NIxux
2h3A9VA0TZWnZxN4LZ9Qj1pZtdObcxw6e7JQd8tVZZpBfYu9IzVsKx4ipm3I
IL3Jj.u1VfqT8BIYTwQqocEnYBVHmgYtGO8xgta1ddG5CS.tHX9yNpv8SzX6
hATWpY7WTl.pfys6kKHLUTT7Fy6WlU.9u1v9BGl8qTslbEMc.WwVCPpYPd1G
QdFaGSxFKWD7ROFhFns1P9ws5Q2h6i1J.8tYz.eyJc8w13fltK9v1tmp5ujA
UEOzr_Rr_.VKOBvx91oq3_wP8kQXj97J5ZeBdDRcZr_N09sQdgIQcYwfQh.h
6evkBWRbL1irUAXdaMxah8iJZOg_ZNNA3drGwot_vhGvVxXDWy0KnBwyDpiF
Ef_94Z8a3H_G6caIk0TiOVmB25jzGQrdLEJZ_B6kB4pPF7jEoDTEXtFh6_xW
gLK8x013BEJQQxCe.PJ9uM.8WPVidPzqzk9QQRuwU0LbIk9LWLU0FCgGt1M0
Izy.IY7ePuKOY1G64RyFNtO9boyMSSptRUim2rBOPs1f6EL581s1SM23iHob
sTb3Sq.MCztQRHp_tQlI8xXU97oMyQQ2Y3aU2V2f3Lqr9JPdR.0WYFThDJh4
m4LU1gh4.L72E07qBm4hZ_2ooJ9SFEnNVEqTK6OBVqUjVppF6jS3q9mrLIWl
EHqoA4QIhSIqROsRX3nUbMkp_vD4GfpWv1UhZDnWGHljlsS.Xdzr3Drwms37
e2PDQMii4s_j2si0apQUlzmZ1ruhPEexl4GgnY3uFP2pT9nm2HW.XOvz2RmG
HC7HbHZdEwH4PztsWRcePEqpHhRdU9DQhDz478HNqxAUZwNQPQ.0hKWEVvdd
SqDC7APVnQzJ6b_aVquAuMgFNvKuvNsj8H.MZ9b25OCzui7WjhpaXLCgsFR6
bBQmznIQ7X_hGoZTd5lmpHRZn52AuE5KwLsWCCamRUHiPBeV5y.HwD.lnmE1
0ROoNqFfYO4CKUS4pAFMtLc9_U8qU00JPXWhGNJUO4R5Aeylf8qa17W_gFPw
qlIxc78mmY3F_nqRhCielCfjT8z7XfI7dsgHAbylhSDDgaXaluM3UvkVoZPx
X-Originating-IP: [74.6.130.122]
Received: from 10.213.244.64 (EHLO sonic316-12.consmr.mail.bf2.yahoo.com) (74.6.130.122)
by mta4047.mail.gq1.yahoo.com with SMTPS; Tue, 20 Aug 2019 21:19:16 +0000
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=yahoo.com; s=bounce; t=1566335955; bh=H7qmUa4A3SCkwxDlGb3nFhJ8bvGAYq2fbomPEBpRX4s=; h=Date:From:To:Subject:From:Subject; b=Azw5B9L+x7vR3LrUfnMFwTSU/TZMqYuaTlvf0xwZYF5erfWEpUth8gMYgaut3Z1qvRsqPrYbpeDfdQeJcolCsfdpwg8ej4xh5cBs4sv/RrwnKk8Ud9pKmA29/GR2L0IhaQ3R1j42xFfcHOrPLhXcot75YZse/++TWAyrUI3DISE=
Received: from sonic.gate.mail.ne1.yahoo.com by sonic316.consmr.mail.bf2.yahoo.com with HTTP; Tue, 20 Aug 2019 21:19:15 +0000
Date: Tue, 20 Aug 2019 21:19:15 +0000
From: MAILER-DAEMON@yahoo.com
To: ostaffe@yahoo.com
Message-ID: <10731542.438589.1566335955573@sonic316.consmr.mail.bf2.yahoo.com>
Subject: Failure Notice
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 7bit
Content-Length: 30547
X-ZohoMail-Sender: MAILER-DAEMON@yahoo.com

Sorry, we were unable to deliver your message to the following address.

<info@palms.org>:
550: 5.1.1 <info@palms.org> User unknown

--- Below this line is a copy of the message.
   
   
 

 

 

 

 

   
   
   
   
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And here is a bounce from Zoho:

Message-Id <16cb0dab9ff.115f98541-1672451549.9105015808926592949@zohomail.com>
Date Tue, 20 Aug 2019 14:07:00 -0700
From mailer-daemon@mail.zoho.com
To ostaffe@zoho.com
Subject Undelivered Mail Returned to Sender
Received from mail.zoho.com by mx.zohomail.com with SMTP id 1566335220224587.4062838161565; Tue, 20 Aug 2019 14:07:00 -0700 (PDT)
Delivered-To: ostaffe@zoho.com
Received: from mail.zoho.com by mx.zohomail.com
    with SMTP id 1566335220224587.4062838161565; Tue, 20 Aug 2019 14:07:00 -0700 (PDT)
Date: Tue, 20 Aug 2019 14:07:00 -0700
From: mailer-daemon@mail.zoho.com
To: ostaffe@zoho.com
Message-Id: <16cb0dab9ff.115f98541-1672451549.9105015808926592949@zohomail.com>
In-Reply-To: <16cb0dab722.12badbaf8762739.2919288450777601887@zoho.com>
References: <16cb0dab722.12badbaf8762739.2919288450777601887@zoho.com>
Subject: Undelivered Mail Returned to Sender
MIME-Version: 1.0
Content-Type: multipart/report; report-type=delivery-status;
    boundary="----=_Part_87038_197222569.1566335220223"
User-Agent: Zoho Mail
X-Mailer: Zoho Mail


------=_Part_87038_197222569.1566335220223
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Content-Description: Notification


550 5.0.0 Invalid Recipients.
------=_Part_87038_197222569.1566335220223
Content-Type: message/delivery-status
Content-Transfer-Encoding: 7bit
Content-Description: Delivery report

Reporting-MTA: dns; mx.zoho.com
Arrival-Date: Tue, 20 Aug 2019 17:06:59 -0400
Original-Recipient: rfc822; "info" <info@palms.org>
Final-Recipient: rfc822; info@palms.org
Status: 550
Action: failed
Last-Attempt-Date: 20 Aug 2019 21:07:00 GMT
Diagnostic-Code:
550 5.0.0 Invalid Recipients.

------=_Part_87038_197222569.1566335220223
Content-Type: text/rfc822; charset=us-ascii
Content-Transfer-Encoding: 7bit
Content-Description: Undelivered Message


Received:from mail.zoho.com by mx.zohomail.com
    with SMTP id 1566335219512912.7097408790404; Tue, 20 Aug 2019 14:06:59 -0700 (PDT)
Message-ID:<16cb0dab722.12badbaf8762739.2919288450777601887@zoho.com>
Date:Tue, 20 Aug 2019 17:06:59 -0400
From:ostaffe <ostaffe@zoho.com>
User-Agent:Zoho Mail
To:"info" <info@palms.org>
Subject:Membership
Content-Type:multipart/mixed;
    boundary="----=_Part_2458369_1612123454.1566335219490"
------=_Part_87038_197222569.1566335220223--
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Have you tried again? Someone else had an issue around same time but said they were getting through now. 

Len

Vista, CA (Zone 10a)

Shadowridge Area

"Show me your garden and I shall tell you what you are."

-- Alfred Austin

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I did Wednesday morning.  Post was not rejected like the others, but I have not heard back yet.  Is that address actively monitored?  Or maybe the address is still having issues receiving mail.  Any recommendations to confirm?

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Yes, it is monitored by the new girl that handles our membership management. I guess it now acts a forward to her email.  I’ll ask her to look for an email from you. In the mean time, anyone can reach here here too:

avassallo@stansfeldllc.com

Ari is her name. 

Len

Vista, CA (Zone 10a)

Shadowridge Area

"Show me your garden and I shall tell you what you are."

-- Alfred Austin

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So, I apologize. I missed your original email address. So we do not have a info@palms.org. Only admin@palms.org. Where did you see the info@palms.org? That needs to be fixed. 

Len

Vista, CA (Zone 10a)

Shadowridge Area

"Show me your garden and I shall tell you what you are."

-- Alfred Austin

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9 hours ago, LJG said:

So, I apologize. I missed your original email address. So we do not have a info@palms.org. Only admin@palms.org. Where did you see the info@palms.org? That needs to be fixed. 

Main Contact from the FAQ page.

Screen Shot 2019-08-23 at 8.23.07 PM.png

Thanks to those of you who help make this a fun and friendly forum.

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I see the one location noted above was corrected.  But info@palms.org is referenced through out the palms.org pages, for example (https://palms.org/about/advertise-with-us/).  Someone may want to search/replace all the palm.org web pages.  That address was also used in the biennial announcement for additional information.  info@palms.org was a working address not long ago and messages sent there are no longer rejected.

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Why don’t you two email Ari. She’ll be glad to help. 

avassallo@stansfeldllc.com

Len

Vista, CA (Zone 10a)

Shadowridge Area

"Show me your garden and I shall tell you what you are."

-- Alfred Austin

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This is what I just received from Ari (she is with Stansfeld - the third party that handles all this stuff for the IPS).

“Info@palms.org got rerouted to a zoho account that I never set up but must have automatically been set up when I created the account to host the emails. 

I have about 10 missed emails from members sitting in this account. I will set aside some time tomorrow morning to reply to these members.”

so if someone emailed the info address, your email was received if there was no bounce back. 

Len

Vista, CA (Zone 10a)

Shadowridge Area

"Show me your garden and I shall tell you what you are."

-- Alfred Austin

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