Kai Posted July 27, 2015 Report Share Posted July 27, 2015 After many years of longingly running through the list of palm species at Floribunda, somewhere around April of this year I finally decided it was time to place an order at Jeff an Suchin’s amazing company. I had read so much about it and only good things, so this was going to be the place. On my own I couldn’t reach the minimum order for foreign (non-US) of 300 USD so I placed an appeal on a Dutch / Belgian forum for exotic plant “freaks”, like myself, to join in with the order. This way we could also make the transportation, phyto-certificate, custom/tax costs, and all that a bit more affordable if we would just split the costs. It didn’t take very long before the first people signed up and the list of palms to be ordered started to grow. Only a week later we had a list of plants worth 540 USD. But the list was still growing as people were still joining, so I waited a bit longer before placing the order. Of course it was everybody’s advantage that the larger the order would get, the lower the individual costs would be. Another week later we were at a total order worth 615 USD and still growing. Halfway May we reached an order of 161 plants worth 835 USD with 17 participants from Holland, Belgium and Germany. There were not many species we didn’t order from the Spring list 2015, this must have been one heck of a job for our Hawaiian friends! One of this, two of this, 4 of these and 3 of those…it was a complex order, but we had a lot of fun just choosing the species. So I contacted Jeff halfway May with the final list of palms we wanted to order and we had to wait a bit for some other orders to be finished. Jeff contacted me around halfway June to inform me he was about ready to proceed with our order and that if everything should go as planned, the box could be sent Juli 10th. Further communication went very smooth and pleasant and Jeff is very accurate. I can imagine that with orders like this a mistake is made in a second, but none whatsoever. I have never felt this well guided while placing an order anywhere. Juli 10th the box was send and since that time I have been neurotically checking the track&trace of the box about every 5 minutes or so. Shipment seemed to go very well, I believe that within a day the box was at Houston airport and shipped through to Amsterdam. In total it might have taken 5 days to get to Amsterdam customs…where the headache began! After 2 days in customs and no movement I started making phonecalls to both postal service and the Dutch customs. I have never thought such morons would be working at customs, I don’t really feel like going into the details but these guys… So eventually I reached a nice lady at the postal service who listened to my story and understood the urgency of this package being delivered at my door. She got up from her seat and went over her head by telling the customs department to hurry up with this box. If that didn’t happen the box would have been stuck for 30 days like all the other boxes. All in all this dumb ass customs stuff costed me a week! Only 1 day after my succesfull phonecall the box was delivered at my door and I had to pay “some” tax money. All the way the box was also followed by Jeff and every now and then he informed me about the boxes’ status. Of course I had already seen it, but it shows Jeff’s devotion and concern. When I started unpacking I was surprised at the good condition the plants were still in after 2 weeks in a box. The plants were exceptionally well packed in 7 bundles with moist sphagnum moss around the roots. I had to act fast and get all the 16 other participants their plants. It was a rollercoaster really, some people came to pick their plants up and some I drove to them (if not too far away). Others wanted their plants sent to them which I tried to discourage, but if there’s no other way, I’d pack them up and send them. It would only be 1 or 2 days extra transport. To give the plants an even better chance of survival I treated all plants with a good root soak in a kelp and hormonal root stimulator solution. I also organized an event where those who wanted to, could come to a professional greenhouse to pot up their plants with the best soil and pots that I could find. We potted up plants for 5 participants. This was the day after receiving the box, last Friday evening. Potting up in the greenhouse went very fast and no mess at home. That was really a good call, especially for the 70+ plants we potted up there! My wife has really had it now, because a complete neurotic in the house (me when the box got stuck in customs) and all the work I had to do to get all plants to the right places and in their pots, well, it almost cracked her up… But it’s all peace and quiet now and we can enjoy the new plants, let’s just hope they survive their new homes! 7 www.facebook.com/#!/TotallycoconutsAmsterdam,The Netherlands Link to comment Share on other sites More sharing options...
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