broken fronds or something else?

[spike]

I recently purchased two raveneas in a pot from a garden center, and as stated, one is a variegated one, the larger one, not shown in this image. Currently acclimating so it's inside, but the small one has almost toppled over. It could just be me accidentally snapping all the fronds, which were thin from lack of light, while moving it, but I also don't 100% think so. Could this be root rot? I've seen something similar in other plants. Could this be something else? I've included an image below, thanks for any help! Also, in case you were wondering, larger one doesn't have any visible concerns. But they were buried very deep, like at least 1.5 inches above the growth point, that may be a concern. I've removed most of the dirt so that they are at a better depth. Again, very much appreciate any advice, I'm very new to this palm thing.

I'm considering just cutting it at the roots, but I would also like to try separate them after acclimating.

[JohnAndSancho]

I'd return it if you still can. 

[Steve Mac]

I don't think it is root rot, the leaves usually show signs of dying before keeling over. If you can't take it back I would just stake it up until it has grown past the need.

I don't suppose you have a dog cat child or wife.