Posted 25 September 2011 - 10:05 AM
Its easy to praise good service but the real proof of good service is when things go a wrye.
The order involved some rare C. tuerkheimmi which are very fragile and summer is hot and unforgiving in FL. UPS totally botched the order mixed up it up with another order thatn they coluld deliver. Before I even realized things were screwed up I got a panicked phone class from Jeff. He called me three times to make certain it was right--- He also called UPs countless times to ensure they kept it in the office where it was air conditioned. The temperature in Jax suddenly went up to over 100F
I was waitng for delivery and the call as they had my cell. they never called but delivered the package out in the sun while i was waiting for it in the house and didnt hear the truck it sat for about 20 min. but I retrieved it. I was pretty unset and bit terse with Jeff --- but he had done everything above and beyond to ensure survival of the very important package.
I looked at the potted up order this morning --- all the Cham tuerkheimii's are flourishing as well as the rest of the order.
His conscienciousness saved the day --- I wasnt a big client just a small piddler that buys a few hunderd dollars of plants every odd year ---but his conscientous ensured the order got there and was in great condition.
Posted 25 September 2011 - 10:25 AM
Posted 25 September 2011 - 12:53 PM
"The great workman of nature is time."
"Genius is nothing but a great aptitude for patience."
-George-Louis Leclerc de Buffon-
Posted 08 October 2011 - 10:37 AM
Jeff and Suchin are an asset to this hobby and business...
Always looking for "Palms of Paradise"
Cardiff by the Sea 10b 1/2
1/2 mile from the Blue Pacific
Posted 08 October 2011 - 11:16 AM
Fill it up with good red wine,
And I'm-a chewin' on a honeysuckle vine.
Posted 30 August 2012 - 05:36 PM
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